Making email work for you
Effective use of email
For the ‘Ten Commandments of email’ see these two articles:
http://www.cnn.com/TECH/computing/9903/31/commandments.idg/ 
http://www.icqgreetings.com/command.htm
See Mark Hurst’s excellent ‘Managing Incoming E-mail: What Every User Needs to Know’ .
Article on US site for nonprofits on writing effective emails
Email etiquette
See article on email netiquette and productivity
Organising your calendar using your email software
Some tips on using Microsoft Outlook: http://www.amset.info/outlook/tips.asp
Outlook Online Help: http://office.microsoft.com/en-au/assistance/CH790018071033.aspx
Some timesaving Outlook tips: http://www.zdnet.com.au/reviews/software/productivity/print.htm?TYPE=story&AT=39144896-39023447t-10000016c
An e-zine for Outlook users, ‘Outlook Power’: http://www.outlookpower.com/
Tips on Outlook Express: http://email.about.com/od/outlookexpresstips/
Tips on scheduling meetings using Outlook: http://office.weblogsinc.com/entry/1234000310036724/
http://www.evms.edu/acc/outlook/calendar.html
Getting organised: dealing with the stress of email overload
For email management, see http://www.overcomeemailoverload.com/advice/TopTenTips.html
Email disclaimers
TechSoup.org has a sample internet use policy with a section on email usage
A short and snappy email policy that can be adapted is at
A number of universities publish useful email usage policies online, for example:
http://www.une.edu.au/itd/about/policies/03_7.htm
http://www.auckland.ac.nz/security/EmailUsagePolicy.htm#Personal
Developing your e-newsletter
summary of Nielsen’s research on email newsletter usability
There are lots of websites with information about e-newsletters. Most are aimed at business, so you’ll need to dodge the jargon. Try these sites.
Some tips on design guidelines for email newsletters, subscription interfaces, newsletter content and account maintenance by Jakob Nielsen: http://www.nngroup.com/reports/newsletters/
E-zine strategies for email newsletter publishers: http://emailuniverse.com/ezine-tips/
How to give your e-newsletter impact and influence: http://www.email-marketing-reports.com/emailnewsletters/index.htm
On writing readable email newsletters: http://www.constantcontact.com/email-marketing-resources/hints-tips/newsletters.jsp
Tips for newsletter editors: http://www.thesitewizard.com/ezines/newsletterpublishingtips.shtml
Four secrets of effective newsletters: http://www.constantcontact.com/email-marketing-resources/hints-tips/volume7-issue8.jsp
Overseas article on how e-newsletters can help charities: http://www.techsoup.org/howto/articlepage.cfm?ArticleId=478&topicid=5
What should be in your e-newsletter http://www.techsoup.org/howto/articlepage.cfm?ArticleId=390&topicid=5
Promoting your e-newsletter
How to gather e-mail addresses from your members, and what to do with them: http://www.techsoup.org/howto/articlepage.cfm?ArticleId=547&topicid=5
Mailing lists and ‘listservs’
Small organisations wanting to develop a simple email list can set up their own web-based listserv through commercial portals such as YahooGroups
Keeping in touch with your members
There are a number of suppliers of free or cheap survey software such as FormSite and SurveyGold.
Useful article on how email can help you stay in touch with your members http://www.techsoup.org/howto/articlepage.cfm?articleid=407&topicid=5
Using email for campaigning and advocacy
US article on using email for advocacy: http://www.techsoup.org/howto/articlepage.cfm?articleid=184&topicid=5
Chatrooms and instant messages
Many of the applications below allow you to talk as if on a phone to other people e.g. Apple iChat, MSN Messenger, AOL Messenger, Yahoo Messenger.
Some, e.g. Yahoo Messenger, AOL Messenger, allow you to videoconference with others.
http://site.aol.com/aim/downloadaim.adp/
http://www.apple.com/macosx/features/ichat/